The 3-day rule
You can ask for a refund within 3 days of a payment, but only if we have not started the work that payment covers. Once work has started, the payment is for work already done and cannot be refunded.
Design and build projects
- Upfront payment (50%): refunded in full if you cancel within 3 days of paying and we have not started. After work has started it is not refundable.
- Balance (50%, paid before delivery): not refundable once the site, files or access have been delivered. We fix bugs in what we built during the 30-day support period.
- Approved design: once you approve the design it is final. Changing your mind after approval, or wanting changes after approval, is extra work and is not a reason for a refund.
- If we cannot deliver the agreed scope for reasons on our side, we refund the part of your payment that covers the undelivered work.
When the delay or result is down to the client
We do not refund, and we are not responsible for missed deadlines or unfinished work, when the cause is on the client’s side. That includes incomplete or changing requirements, late or missing content, images or logins, delayed feedback or approvals, changes after design approval, unpaid instalments, or problems caused by third-party platforms. Deadlines move by the delay, and work already done stays chargeable.
Monthly plans (SEO and website care)
- Monthly plans are paid in advance, and work for the month starts once it is paid.
- A month’s payment is refundable within 3 days of paying, only if no work has started for that month. After that it is not refundable, and you keep the service until the month ends.
- If a payment is not received by its due date, work stops until it is paid. The month is not extended.
- SEO plans have a 6-month minimum. After that you can cancel with 30 days’ written notice.
- If we fail to deliver the monthly work listed in your plan, tell us within that month and we will complete it or refund the missed part.
Technical SEO Audit
The audit is a fixed-scope, one-time service. If we have not delivered the written report, we refund you in full. Once the report is delivered, it is not refundable.
Mistakes and double payments
If you were charged twice or the wrong amount, we refund the difference in full within 5 working days of your message.
How to ask for a refund
Email hello@theelitico.com or call +92 304 598 9579 with your invoice number and what went wrong. We reply within 2 working days.
How refunds are paid
Approved refunds go back to the account you paid from, within 5 working days of approval. Your bank or wallet may take extra time to show the money.
Cancelling a project
To cancel, send us a written message by email. Cancellation takes effect when we confirm it. See also our Terms & Conditions and Service Delivery Policy.